Pediatric Dentist Dr. Jeffrey Heilig new patients title

First Visit | Office policies | Office Forms

Pediatric Dentist Dr. Jeffrey Heilig picture of girl brushing teethFirst Visit

We see children as young as one
year of age!

This is the age that is recommended by the American Academy of Pediatric Dentistry, the American Academy of Pediatrics and the American Dental Association.

Why so soon?

An Infant Dental Consultation at this age can provide you with daily home care recommendations that give your child the best opportunity to reduce their risk for cavities and to be cavity-free. At this first visit, infants and very young children will be examined while in your lap in what we call a knee-to-knee exam.

Preparing Your Child

Before your first visit with Dr. Heilig, we encourage you to talk with your child about taking care of their teeth and how a visit to the dentist can help them be healthy.

At their first visit, we will explain to your child what we will be doing by using a “Tell, Show and Do” presentation. So be careful not to over-explain what might happen because as you will see, going to the pediatric dentist can be very different than when you go to your dentist. Also try to refrain from using words around your child that might cause unnecessary fear or anxiety. Our office makes a practice of using words that convey the same message, but are child-friendly and non-frightening to children. All children would like to be proud of themselves and you have an important role in making this happen at their first dental visit.

Can I stay with my child?

Parents are always welcome to stay with their child during any of their appointments in our office. We invite and actually prefer that parents of our younger patients stay with their child during their first visit. For our older patients, you can choose whether or not you wish to accompany your child back to the treatment area.

We strive to make each child’s visit in our office as comfortable and rewarding as possible. Our goal is to make all of our patients feel good about visiting the dentist and to teach them the importance of good oral health.

We strive to make each and every visit to our office a fun one!

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Office Policies

What about finances?
Our Office Policy Regarding Dental Insurance

What about finances?

Payment for dental treatment is due at the time services are provided. Payment options include: Check, Cash, American Express, Discover Card, Master Card, VISA and CareCredit. Our administrative staff will be happy to provide information and answer questions regarding fees for treatment, financial arrangements and insurance coverage.

Information Regarding Your Dental Insurance

As a courtesy, our office will complete and submit your dental insurance claims for you.

If you would like our office to receive the assignment of benefits for your dental claims, we will ask for the following:

Many dental insurance carriers state that a procedure will be covered at “100%”. However, your reimbursement may be less than indicated because of:

Some recommended dental services that may not be covered by your dental insurance:

The benefits that your plan pays is determined by the particular plan chosen by your employer. If you have any questions regarding your dental insurance, we ask that you contact your employer or your insurance company regarding the specifics and details of your plan.

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

New Patient Forms

For your convenience and easy access, we have provided copies of the following forms. If you are a New Patient to our practice, please print and complete forms 1, 2 and 3 and bring them with you to your appointment.

  1. New Patient Health History (Print)
  2. HIPAA Acknowledgment (Print)
    HIPAA Notice of Privacy Policies (Read Only)
  3. Insurance Information (Print, for patients with dental insurance)

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